Terms & Conditions

1. Definitions

In these terms:

• "We", "us", "our" means Sew Gutsy Ltd (company number 15545511), a company registered in England and Wales, trading as Lurking Mum Quilts.

• "You", "client" means the person who has booked or is enquiring about our services.

• "Quilt top" means the pieced or otherwise constructed top layer of fabric that you submit to us for quilting.

• "Finished item" means your quilt top after we have quilted it, ready for you to bind or finish as you choose.

• "Service" means the edge-to-edge longarm quilting we provide, plus any optional extras such as backing fabric or wadding if you have asked us to source and supply those.

2. How to book

You start by sending us an enquiry with details about your quilt. We will provide a quote and an estimated turnaround time.

A contract is formed when you confirm the booking and we confirm it back to you in writing. Email confirmation counts as written confirmation.

No booking is confirmed until we have confirmed it. If you send your quilt before we have confirmed the booking, you are doing so at your own risk.

3. Pricing and payment

Pricing is calculated per project based on the size of your quilt and any optional extras you have requested, such as backing fabric or wadding.

Full payment is due on completion, before we return the finished item to you.

We accept payment by PayPal, BACS bank transfer, and cash (for local drop-off only). Payment details will be included on the invoice we send via FreeAgent.

All prices are shown in GBP. We are not currently registered for VAT, so VAT is not charged.

If the scope changes after booking - for example, if the quilt is larger than you described or additional materials are needed - we will notify you before proceeding and update the agreed price accordingly. You will have the opportunity to confirm the new price before we continue.

4. Submitting your quilt

You are responsible for preparing your quilt top properly before you send it to us. That means: pressed, trimmed, loose threads removed, and squared up as best you can.

If you are posting your quilt, you are responsible for packaging it securely. We accept no liability for damage that occurs in transit to us.

We will confirm when we receive your quilt and let you know if we have any concerns before we start work.

5. Care and liability for the quilt

We will take reasonable care of every quilt submitted to us. We treat every item as the personal, handmade, irreplaceable object it is.

We are not liable for pre-existing damage, imperfections, or weaknesses in the quilt top that were not visible or disclosed at the time you submitted it.

Sew Gutsy Ltd holds public liability and professional indemnity insurance. In the unlikely event of loss or damage caused by us, our liability is limited to the lower of: (a) the value you declared at the time of booking, or (b) £10,000.

We do not accept liability for items lost in the postal system during return unless a tracked and insured Royal Mail or courier service has been used.

We strongly recommend that you insure high-value quilts in transit. If your quilt has significant sentimental or monetary value, please declare this at the time of booking.

6. Turnaround times

The turnaround time we provide at the time of booking is an estimate, not a guarantee.

We will communicate proactively if a delay arises.

We do not accept liability for losses arising from delays that are beyond our reasonable control, such as illness, Royal Mail delays, or equipment issues.

7. Cancellations

You may cancel your booking before we have begun work. If we have already sourced materials on your behalf (backing fabric or wadding), you will be charged for the material costs.

If work has already begun, you may be charged a partial fee reflecting the work completed so far. If work has been started and the quilt needs to off-loaded and re-loaded for reasons outside our service delivery, we may charge a partial or full fee for this.

We reserve the right to cancel a booking - for example, if a quilt is submitted in a condition we cannot work with safely. If we cancel, any amount you have paid will be refunded in full.

8. Returns

Finished items are returned by Royal Mail tracked 48-hour delivery unless you request an alternative method.

The cost of standard return postage (Royal Mail tracked 48) is included in the price you pay. If you prefer a different return method - such as courier delivery or local collection - that must be arranged in advance. If your preferred method costs more than the standard route, the additional cost will be added to your invoice.

We will keep finished items for a maximum of 90 days after notifying you that your quilt is ready. After that period, storage charges may apply, we may return the item to you at your cost or sell to recoup our costs.

9. Complaints

If you are unhappy with the finished item, please contact us within 14 days of receiving it. We will look at the issue fairly and try to find a resolution.

We are not able to unpick or re-do quilting that has been bound or washed after it has been returned to you.

10. Intellectual property

The pantograph designs we use for quilting may be third-party licensed designs. We hold appropriate licences for commercial use.

You are welcome to choose from our existing pantograph library. If we need to purchase a new pantograph design specifically for your quilt, we may pass some or all of that cost on to you. We will discuss this with you before making the purchase.

You retain ownership of your quilt top and finished item unless there is a breach of section 8.

We may photograph finished quilts for portfolio and marketing purposes unless you opt out at the time of booking.

11. Limitation of liability

Our total liability to you in connection with any service is capped at the total amount you paid for that service.

We are not liable for indirect, consequential, or economic losses.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law.

12. Governing law

These terms are governed by the law of England and Wales.

13. Changes to these terms

We may update these terms from time to time. The version in effect at the time you make a booking is the version that applies to that booking.

14. Future services

Note: These terms currently cover our longarm quilting services only. If we introduce additional services in future — such as the sale of printed or digital quilt patterns, pantograph designs, or educational workshops — we will update these terms accordingly and notify existing clients where relevant.

Contact information

Legal entity: Sew Gutsy Ltd

Trading name: Lurking Mum Quilts

Company number: 15545511 (registered in England and Wales)

Registered office: 9 Victoria Rd Fulwood, Preston, United Kingdom, Lancashire, PR2 8ND

Email: hello@lurkingmum.com

Website: www.lurkingmum.com

Lurking Mum Quilts

Last updated: 8 March 2026

These are the terms and conditions for the longarm quilting services provided by Sew Gutsy Ltd, trading as Lurking Mum Quilts. They apply to every booking you make with us. Please read them carefully before confirming your booking.

If anything is unclear, ask us before you book. We are happy to explain.